General information regarding terms, payments, conditions and cancellations
when making a reservation through Africansafaritours.travel/Flame of Africa
Fly-In Packages
- Airline tickets are issued at either Johannesburg, Cape Town or
Durban International airports within 2 weeks of receipt of payment
- Vouchers are sent to both the lodgings / tour operators and guest
usually 4 weeks prior to departure. (This to allow for any late changes)
- Arranging airport transfers, activities, car hire and touring is
all part of our service
- The rates advertised are the best available so no further discounts
are possible
Terms and conditions
All prices are subject to change due to currency fluctuations and or
increases imposed by the suppliers
- prices are usually quoted per person
- Unless stated other wise all prices exclude park entry fees, river
usage fees and airline taxes
Invoices
Once an invoice is raised, it reflects the booking requested by the
client and that all is in order, including confirmation from all suppliers
that the booking has been accepted
If you want to secure the booking, you must accept and pay (either
the deposit or full amount) before the quote expires.
Quotes and reservations are held for 2 weeks before they are automatically
cancelled unless otherwise specified or arranged.
Please note that all payments are directly into our bank – however,
should credit card facilities be required an admin charge of 3% is applicable. Regret American Express cards cannot be accepted
ASATA
 We are a fully accredited ASATA agency, the official regulating body for
travel agents and tour operators in Southern Africa
When booking through us you know you have peace of mind
Payment options
- FAXING Flame of Africa your credit-card details. Credit
Card form
- BANK DEPOSIT: or INTERNET TRANSFER into FOA's bank account.
- SWIFT: Bank to bank, secure and safe.
Once you have paid Flame of Africa, a confirmation receipt is emailed
to you with the supplier's contact details so that directions and or
further communications can be finalised.
Flame of Africa forwards your deposit to the supplier
Settle any balance owing with the supplier directly
Delivery Fees
if you wish the airline tickets to be delivered to you and not held at
passenger services
- Delivery within South Africa approx Rand's 120
- Outside of South Africa approx Rand's 300
Frequently Asked Questions
Is it cheaper to book direct?
There is no benefit to booking direct because:
1) No lodge or hotel will give you a rate lower then those supplied
to a travel agent
2) In a lot of cases hotels supply special discounts to high volume
travel agents such as us, who then pass it on to you
3) Special Package deals are only offered to travel agents
4) Hotels do not offer flights or in most cases their own road transfers
5) Paying in the multiple currencies of this region creates unnecessary
bank charges
6) In Zimbabwe paying direct, attracts an additional 15% VAT charge
7) Some Hotels have a two tier tariff system whereby International
visitors pay a higher rate then locals. We know the ones that do and
the ones that don't
8) For a hassle free holiday it is wiser to book through us as we know
all the snags and besides you receive a detailed Travel guide - which
is invaluable, FOR FREE
P.S. Please do not ask us for the direct hotel contact
details, we have heard every story imaginable why we should supply them.
NO CHANCE
If you have booked through us, ONLY A PLEASURE (if it is not already
in your voucher)
How long in advance do I need to book a holiday?
- School Holiday and peak periods about 3 months in advance
- Off peak period ( Jan to June) - 1 month should be fine
- Safari tours at least 2 to 3 months in advance
- Houseboats fro Xmas New Year - 6 to 8 months in advance
- Lower priced air flights at least 4 months in advance
There are some great last minute deals if you just decide one day
to take a break
How are vouchers issued
Vouchers are sent by eMail or fax (should you prefer) to both the lodgings
/ tour operators and yourselves with the relevant phone numbers and
Itinerary
Can I take my own food and drink to the accommodation I book?
If you would like to have the freedom to buy and cook your own food
while you are on holiday – be sure to book SELF CATERING accommodation.
Most hotels do not permit you to make your own food and drink into your
holiday room.
If I am staying at a hotel – do I have to eat all my meals there
as well?
Not at all. Hotels offer different rates to the holiday guest –
so you can book the Room only (RO), or Bed & Breakfast (B&B),
or Dinner, Bed and Breakfast (DBB) or Full Board that includes all meals
in the hotel (FB) – so you can choose what suits you.
Do children have to pay full price?
Children under 12 are generally half price. Some hotel groups even provide
free accommodation for children staying with their parents to make a family
holiday affordable. It is also worth noting that some places do not accommodate
children.
When do I have to pay for my holiday?
To secure your booking, most places ask for a Deposit. This is usually
50% of the total cost of the holiday. The balance 45 days prior to leaving
What clothes do I need to take on holiday?
Most places are very relaxed about what you want to wear – you are
on holiday after all! More up-market hotels may ask you to wear a shirt
and tie to dinner, and to cover your swimming costume with a T-Shirt and
sarong when popping in for lunch.
Travel Insurance (Don’t Leave Home Without It )
The decision whether or not to buy travel insurance has become less
of a question than it once was. In these days of non-refundable airfares,
bankruptcies of airlines, trip cancellations, incidents of terrorism
and natural disasters, the question is not so much whether to buy but
what to buy. Insurance plans range from off-the-shelve packages to suit
casual holiday makers, to very specific packages tailored for the individual.
It definitely pays to shop around and some of the best deals are to
be found online
Cancellation Fees
Rand's 350 per person including any bank charges is due for cancellation
of any bookings, once an invoice has been issued
Rand's 500 per person 40 days prior to date of travel
40 % of total package price 15 days prior to date of travel
60 % of total package price 10 days prior to date of travel.
100 % within 7 days of date of travel
Cancellation fees may be altered depending on our supplier, and also
the circumstances surrounding the reason for cancellation.
We and our operators have tried to make the information on this web
site as accurate as possible, but it is provided 'as is' and we accept
no responsibility for any loss, injury or inconvenience sustained by
anyone resulting from this information.
We have provided guides (see
below) for information (like visas, health and safety, customs, and
transportation) but you should verify critical information with the
relevant authorities before you travel
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